If you experience a surgical complication, Sigortabin is here to help. Our 24/7 claims support team will guide you through every step of the process.
Contact our claims team immediately. Call, email, or use WhatsApp. We're available 24/7 in Turkish, English, and German.
Submit your medical records, diagnosis, and treatment details. Our team will help you gather everything needed.
Our medical team reviews your claim. This typically takes 5-10 business days. We keep you updated throughout.
Once approved, we arrange payment directly to your provider or reimburse you. Most claims are processed within 15 days.
To process your claim, please provide the following documents. Our team can help you gather these.
We'll explain the reason in detail and discuss next steps. You have the right to appeal within 30 days.
No. Coverage begins on your policy start date. Complications must occur after this date.
For planned treatments, yes. Contact us before surgery. For emergencies, notify us immediately after.
It depends on your plan tier (€500, €1,000, or €2,000). Check your policy document for details.
Available 24/7 in Turkish, English, and German