Question 1

What if my surgery goes wrong?

Accepted Answer

If complications develop after your procedure, your policy covers the full cost of revision surgery, additional hospital stays, medication, and emergency flights home. Simply call our 24/7 English support line and we handle everything from there.

Question 2

Is this complication insurance different from visa travel insurance?

Accepted Answer

Yes. Our policy is issued under Turkish health tourism regulations. This insurance is a legal requirement for foreign patients undergoing surgical procedures in Turkey. You will receive an official PDF policy document instantly after purchase.

Question 3

How do I pay? Is it secure?

Accepted Answer

Payment is made securely online via credit or debit card (Visa, Mastercard, 3D Secure). Your policy PDF is delivered to your e-mail within minutes of payment. No bank transfers, no waiting.

Question 4

How far in advance do I need to buy?

Accepted Answer

Your policy must be purchased before your operation date. We recommend buying at least 24 hours before your procedure to ensure everything is in order.

Question 5

Are companion expenses covered?

Accepted Answer

Yes. If a family member or friend travels with you, their accommodation and transport costs are covered within the policy limits — because complications affect the whole family.

Question 6

Which procedures are covered?

Accepted Answer

Dental implants and treatments, hair transplantation, rhinoplasty and all cosmetic surgery, eye surgery (LASIK, cataract), orthopaedics, cardiovascular procedures and general surgery. If you are unsure about your specific procedure, contact us before purchasing.

Question 7

How quickly are claims paid?

Accepted Answer

Our claims team aims to process and pay valid claims within 5 working days. For emergency situations, we provide immediate assistance and direct payment to the hospital where possible.

Question 8

How do I make a claim?

Accepted Answer

Call our 24/7 English support line as soon as complications arise. Our team will guide you step by step, tell you exactly which documents you need, and ensure your claim is processed as quickly as possible.

Question 9

In which countries is my policy valid?

Accepted Answer

Your policy is issued for the medical procedure you undergo in Turkey. If you need treatment in your home country due to complications, emergency repatriation flights and initial treatment costs are also covered. Please review your policy terms for full details.

Question 10

What is the maximum coverage amount?

Accepted Answer

Depending on your plan, coverage options of €500, €1,000 or €2,000 are available. For lower-risk procedures such as dental implants, €500 is usually sufficient; for cosmetic surgery or orthopaedic procedures, €1,000–€2,000 coverage is recommended.

Your Questions, Answered Honestly

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Your Questions, Answered Honestly

What if my surgery goes wrong?

Is this complication insurance different from visa travel insurance?

How do I pay? Is it secure?

How far in advance do I need to buy?

Are companion expenses covered?

Which procedures are covered?

How quickly are claims paid?

How do I make a claim?

In which countries is my policy valid?

What is the maximum coverage amount?

Can I pay in instalments?

Can I cancel my policy? Will I receive a refund?

Does my policy cover complications that arise before the operation?

How much does complication insurance cost in Turkey?

Can I cancel my policy and get a refund?

I already have travel insurance. Do I still need complication insurance?

Have questions? Our experts are here to help.

Get Your Policy in 2 Minutes